Shipping Policy
Your Opal Jewelry Delivered Worldwide
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Thank you for choosing Michelle Yuen Jewelry. We're committed to providing excellent service, including transparent shipping policies. Please review our comprehensive shipping information below.
Shipping and Delivery Details
- We ship globally from our base in Hong Kong.
- Enjoy free local shipping in Hong Kong for orders over HK$1000.
- International shipping fees are calculated at checkout.
- Orders typically process within 1-3 business days (excluding weekends and holidays).
- You'll receive a confirmation email upon successful order placement. Please check your spam folder if not received.
- While we partner with reliable carriers, we're not liable for delays caused by shipping companies or customs.
- Ensure your shipping address is correct to avoid non-delivery issues.
- Orders returned due to incorrect addresses will be refunded (excluding overseas shipping fees) with an option to reorder.
- Order changes cannot be made after shipping. For assistance, please contact us immediately.
Shipping Options and Estimated Delivery Times
To help you choose the best shipping option, we've provided a comprehensive table of destinations, fees, and estimated delivery times. Please note that these are estimates and may vary depending on factors beyond our control.
| Destination | Shipping Service | Fee (HKD) |
Estimated Delivery (Working Days) |
|---|---|---|---|
| Hong Kong | SF Express | 35 | 1-2 |
| Macau | 43 | 2-3 | |
| Mainland China (ID Card required) | 98 | 3-7 | |
| Taiwan (ID Card required) | 78 | 3-7 | |
| Australia | Hong Kong Post | e-Express | 50 | 7-14 |
| Austria | 75 | 10-14 | |
| Belgium | 75 | 10-14 | |
| Brazil | 65 | 10-14 | |
| Cambodia | 40 | 10-14 | |
| Canada | 70 | 10-14 | |
| Denmark | 80 | 10-14 | |
| Egypt | 75 | 10-14 | |
| Finland | 70 | 10-14 | |
| France | 60 | 10-14 | |
| Germany | 65 | 10-14 | |
| Greece | 95 | 10-14 | |
| Hungary | 75 | 10-14 | |
| India | 50 | 10-14 | |
| Indonesia | 40 | 10-14 | |
| Italy | 65 | 10-14 | |
| Japan | 40 | 10-14 | |
| Latvia | 70 | 10-14 | |
| Luxembourg | 70 | 10-14 | |
| Malaysia | 35 | 10-14 | |
| Mexico | 55 | 10-14 | |
| Netherlands | 55 | 10-14 | |
| New Zealand | 50 | 10-14 | |
| Norway | 55 | 10-14 | |
| Philippines | 35 | 10-14 | |
| Poland | 70 | 10-14 | |
| Portugal | 65 | 10-14 | |
| Serbia | 60 | 10-14 | |
| Singapore | 35 | 10-14 | |
| Slovenia | 70 | 10-14 | |
| South Korea | 35 | 10-14 | |
| Spain | 75 | 10-14 | |
| Switzerland | 75 | 10-14 | |
| Thailand | 40 | 10-14 | |
| Turkey | 60 | 10-14 | |
| United Kingdom | 55 | 10-14 | |
| United States | 70 | 10-14 | |
| Vietnam | 40 | 10-14 | |
| Bolivia | Hong Kong Post | Air Registered Mail (Packet) |
55 | 13-15 |
| Colombia | 55 | 12-13 | |
| Czech Republic | 55 | 10-12 | |
| Israel | 55 | 11-12 | |
| Vatican | 55 | 9-12 |
International Duties and Taxes
Please note that international duties and taxes are not included in the shipping price. These additional fees, if applicable, will be paid separately by the receiver upon delivery.
Special Requirements
For shipments to Taiwan and Mainland China, please note that an ID Card is required for customs clearance.
Need Help?
If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact our customer support team. We're here to help ensure your Michelle Yuen Jewelry shopping experience is smooth and satisfying.
